Shipping policy

Shipping & Delivery Policy

NEVOWIX GROUP PTE. LTD.

Last Updated: 2026 Feb 14 16:00

1. Overview

This Shipping & Delivery Policy outlines the delivery methods applicable to products purchased from NEVOWIX GROUP PTE. LTD. (“Company”, “we”, “us”, or “our”).

Our products include:

  • Digital eSIM (virtual goods)

  • Physical travel SIM cards (where applicable)

Delivery timelines may vary depending on product type.

2. eSIM (Digital Product) Delivery

2.1 eSIM products are digital goods and do not require physical shipment.

2.2 Upon successful payment, customers will receive their eSIM QR code and activation details via:

  • Email, and/or

  • Order confirmation page, and/or

  • Messaging platform (where applicable)

2.3 Standard delivery timeframe for eSIM products is typically:

  • Within minutes to a few hours after payment confirmation.

In certain cases, processing may take longer due to:

  • Payment verification

  • Manual review

  • Carrier provisioning

  • System maintenance

2.4 No physical parcel or courier tracking number will be provided for eSIM purchases.

3. Physical SIM Card Delivery (If Applicable)

3.1 Physical SIM card orders will be shipped to the address provided during checkout.

3.2 Delivery timelines depend on:

  • Destination country

  • Courier service

  • Customs clearance (if applicable)

3.3 Estimated delivery times are provided for reference only and are not guaranteed.

3.4 The Company shall not be responsible for delivery delays caused by:

  • Courier issues

  • Customs inspections

  • Incorrect shipping details provided by customer

  • Force majeure events

4. Customer Responsibility

4.1 Customers are responsible for ensuring:

  • Correct email address and contact details

  • Device compatibility before purchase

  • Accurate shipping address for physical SIM orders

4.2 The Company shall not be liable for failed delivery due to incorrect information provided by the customer.

5. Failed Delivery / Non-Receipt

For eSIM orders:

  • If the customer does not receive the email, they should check spam/junk folders.

  • Customers may contact support for re-sending of digital delivery.

For physical SIM orders:

  • Delivery disputes must be reported within 7 days of the estimated delivery date.

6. No Cancellation After Digital Issuance

Once an eSIM QR code has been issued or accessed, the order is considered fulfilled and non-reversible.

Digital products cannot be returned once delivered.

7. Contact Information

NEVOWIX GROUP PTE. LTD.
2 VENTURE DRIVE, #19-21, VISION EXCHANGE, SINGAPORE 608526
Email: support@wizlink.my
Phone: +65 8220 1780 (WhatsApp Text Only)