Privacy policy

PRIVACY POLICY

NEVOWIX GROUP PTE. LTD.
Last Updated: 14 February 2026 16:00

1. Introduction

NEVOWIX GROUP PTE. LTD. (“Nevowix”, “Company”, “we”, “us”, or “our”) operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”).

Our store is powered by Shopify, which enables us to provide secure e-commerce functionality.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you:

  • Visit our website

  • Purchase our eSIM or travel SIM products

  • Create an account

  • Communicate with us

  • Use any of our Services

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail in respect of personal data matters.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Information We Collect

“Personal Information” refers to data that identifies you or can reasonably be linked to you.

We may collect the following categories of personal information:

2.1 Contact Information

  • Full name

  • Billing address

  • Shipping address (for physical SIM orders)

  • Email address

  • Phone number

2.2 Payment & Financial Information

  • Payment method details

  • Transaction amount

  • Payment confirmation

  • Order reference numbers

Note: Payment card information is processed securely by our third-party payment providers. We do not store full credit card numbers.

2.3 Account Information

  • Username

  • Encrypted password

  • Account preferences

  • Order history

2.4 Transaction Information

  • Products viewed

  • Cart activity

  • Purchase history

  • Returns or exchanges

  • eSIM activation records

2.5 Communications

  • Customer service inquiries

  • Email correspondence

  • Support tickets

2.6 Device & Technical Information

  • IP address

  • Browser type

  • Device identifiers

  • Operating system

  • Cookies and tracking technologies

2.7 Usage Information

  • Pages visited

  • Time spent on site

  • Clickstream data

  • Referral sources

3. How We Collect Personal Information

We collect personal information:

  1. Directly from you (when you create an account, place an order, or contact us).

  2. Automatically via cookies and analytics tools when you use our website.

  3. From service providers (e.g., payment processors, logistics providers).

  4. From third-party platforms (e.g., Shopify, marketing partners).

4. How We Use Your Personal Information

We use your personal information for the following purposes:

4.1 To Provide and Fulfil Services

  • Process payments

  • Deliver eSIM QR codes electronically

  • Arrange shipping of physical SIM cards (Malaysia only)

  • Manage customer accounts

  • Provide order confirmations

4.2 To Improve and Personalise Services

  • Analyse website performance

  • Recommend relevant products

  • Improve customer experience

4.3 Marketing & Promotions

  • Send promotional emails

  • Provide product updates

  • Deliver targeted advertisements (subject to applicable law and consent requirements)

You may unsubscribe from marketing communications at any time.

4.4 Fraud Prevention & Security

  • Detect suspicious transactions

  • Prevent unauthorised access

  • Protect against fraud or abuse

4.5 Legal & Regulatory Compliance

  • Comply with applicable laws

  • Respond to lawful requests from authorities

  • Enforce our Terms and policies

5. Disclosure of Personal Information

We may disclose personal information:

  • To Shopify and related service providers

  • To payment processors

  • To logistics providers (for physical SIM orders)

  • To IT, hosting, analytics, and marketing service providers

  • To corporate affiliates

  • In connection with a merger, restructuring, or sale

  • To comply with legal obligations

We do not sell your personal information.

6. Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes certain personal information to provide and improve its platform services.

Information you submit may be transferred to Shopify’s servers, which may be located outside Singapore.

For more information, please refer to Shopify’s Privacy Policy at:
https://privacy.shopify.com

7. International Data Transfers

As we operate internationally and provide digital eSIM services globally, your personal information may be transferred, stored, or processed outside your country of residence.

Where required, we implement appropriate safeguards such as contractual protections and compliance with recognized transfer mechanisms.

8. Children’s Privacy

Our Services are not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from minors.

If we become aware that such data has been collected, we will delete it promptly.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

You are responsible for safeguarding your account credentials.

10. Data Retention

We retain personal information only as long as necessary for:

  • Fulfilling orders

  • Maintaining customer accounts

  • Legal and regulatory compliance

  • Dispute resolution

11. Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion

  • Withdraw consent (where processing is based on consent)

  • Request data portability

To exercise your rights, please contact us using the details below.

We may need to verify your identity before processing requests.

12. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Operate the website

  • Analyse performance

  • Enable marketing features

You may manage cookie preferences through your browser settings.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

The updated version will be posted on our website with a revised “Last Updated” date.

14. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact:

NEVOWIX GROUP PTE. LTD.
2 Venture Drive
Singapore 608526
Email: support@wizlink.my