Refund policy

Digital Products (Travel SIM & eSIM)

Due to the nature of digital products, all sales of eSIMs and travel SIM services are generally non-refundable once the order has been processed, delivered, or activated.

Please ensure that:

  • Your device supports eSIM (if applicable)

  • The selected destination and plan are correct

  • Your travel dates align with the plan validity

before completing your purchase.

Eligible Refund Cases

Refunds may be considered only under the following circumstances:

  • The eSIM or SIM was not delivered due to a system error on our side

  • The eSIM cannot be installed or activated due to a verified technical issue not caused by the customer’s device

  • The order was cancelled before any delivery or activation details were issued

All refund requests are subject to verification.

Non-Refundable Cases

Refunds will not be provided in the following situations:

  • eSIM or SIM has been successfully delivered or activated

  • Incompatibility with customer’s device

  • Incorrect destination or plan selection by the customer

  • Poor coverage due to local network conditions

  • Change of mind after purchase

  • Failure to read product descriptions or requirements

Refund Request Process

To request a refund, please contact us within 3 days of purchase with the following information:

  • Order number

  • Email address used for purchase

  • Description of the issue (screenshots may be required)

Approved refunds will be processed back to the original payment method within 5–10 business days, depending on the payment provider. Contact us at WhatsApp @ +65 8220 1780.